Privacy Policy
Porthos Labs respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request information about our products, or communicate with our team.
Information we collect
When you use our website or contact Porthos Labs, we may collect information you provide directly to us, including your name, work email address, company, the subject of your enquiry and the contents of messages you send to us.
We may also collect limited technical information necessary to operate, secure and improve our website and services, such as device, browser, network, security and diagnostic information where available.
Chat and communications
Our website includes a messaging service that allows visitors to communicate directly with the Porthos Labs team.
When you use this service, we may process your name, work email address, company, conversation messages, message timestamps and information necessary to maintain and secure the conversation.
We use this information to respond to enquiries, provide information about Porthos Labs and our products, maintain conversation history, operate and secure the messaging service, and follow up where appropriate.
How we use personal information
We may use personal information to:
- respond to enquiries and requests
- provide information about our products and services
- operate and secure our website and communications systems
- manage business relationships
- investigate misuse or security incidents
- comply with legal obligations
- improve our services
We do not sell personal information to advertisers.
Legal bases
Where applicable data-protection law requires a legal basis for processing, we process personal information where necessary for our legitimate interests in operating and securing our business and responding to enquiries, where processing is necessary to take steps at your request before entering into a contract, where necessary to comply with legal obligations, or where you have provided consent when consent is required.
Service providers
We use carefully selected technology providers to operate our website and communications infrastructure. These providers may process information on our behalf only as necessary to provide their services and subject to their applicable contractual and security arrangements.
Our current website communications infrastructure may involve service providers including Supabase, for database, authentication and real-time messaging infrastructure; Resend, for email notifications; and Vercel, for website hosting and application infrastructure.
International processing
Porthos Labs and its service providers may process information in countries other than the country in which you are located. Where required by applicable law, we take appropriate steps to protect personal information when it is transferred internationally.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legitimate business, security and legal requirements.
Website chat conversations are ordinarily retained for up to 12 months after a conversation is closed, unless a longer period is reasonably necessary for an ongoing business relationship, security investigation, dispute, legal obligation or other legitimate purpose.
When information is no longer required, we take reasonable steps to delete or anonymise it.
Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet-based system can, however, be guaranteed to be completely secure.
Your rights
Depending on where you live and the law that applies, you may have rights relating to your personal information, including rights to request access, correction or deletion; object to or restrict certain processing; request portability where applicable; or withdraw consent where processing relies on consent.
You may contact us to exercise an applicable privacy right.
Children
Our website and enterprise products are not intended for children, and we do not knowingly seek to collect personal information from children through our business enquiry channels.
Changes to this policy
We may update this Privacy Policy as our products, services or legal obligations evolve. When we make material changes, we will update the date shown at the top of this page.
Contact
For privacy questions or requests, contact:
Porthos Labs
hello@porthoslabs.com
https://www.porthoslabs.com